Refund and Returns Policy – Advanced Radio

Effective starting Jan 1st 2026

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Gift cards are strictly non-returnable items.

To complete your return, we require a receipt or proof of purchase.

Returns and Exchanges

To be eligible for a return, your item must be within indicated period and in the same condition that you received it, unused, with tags, and in its original packaging.

Please note that all returns and exchanges are subject for approval.

When your return/exchange is accepted, you will receive from us a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted and no refund processed for such items.

We only exchange/replace items if they are within warranty period and either damaged during shipping or accessed/validated as defective.

To start a return/exchange, you have to contact us at store@advancedradio.net. Please note that due to current logistics situation all returns will need to be sent to the Expert Electronics China address in Beijing (China Mainland); you will be provided with the exact return address (printed on return shipping label) once you initiate return/exchange and after return/exchange is approved.

European Union 14 day cooling off period

Notwithstanding the above, if the item is being shipped into the European Union, you have the right to return your order within 14 days. As above, your item must be in the same condition that you received it, unused, unopened, with all tags and labels, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a period required to process amount via same payment gateway, which was used for your original purchase.

Shipping fees are non-refundable. Please read Shipping Policy to understand Return and Refund for the shipping fees.

Late or missing refunds

If you haven’t received a refund 15 days after it was approved and initiated, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Non-returnable / non-exchangeable items

Sale items cannot be returned/exchanged or refunded. Only regular priced items may be refunded. Sale items are still applicable for any warranty-based returns.

Gift cards are strictly non-returnable items.

Custom order, special orders or personalized items are typically non-returnable, unless those are marked with “Returns/Refunds accepted” at the product page and in your invoice.

Shipping costs are non-refundable. This applicable to returning items, including EU 14-days cool down period.

Trade-offs

Unfortunately we are not offering any trade-offs.

Outside of warranty period Returns/Exchanges

Typically outside of warranty period returns/exchanges are not accepted. However there are exclusions and all requests for outside of warranty period items will be evaluated individually.

If outside of warranty return/exchange accepted, you will be responsible for paying for all shipping costs for returning your item and receiving replacement (if applicable); note that those shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.